FAQ’s & Information
What Are The 2021 - 2022 Term Dates?
Autumn Term 2021
- Starts: Monday 6th September
- Ends: Friday 18th December
- Half Term: Monday 25th October
Spring Term 2022
- Starts: Monday 3rd January
- Ends: Friday 9th April
- Half term: Monday 21st February
Summer Term 2022
- Starts: Monday 20th April
- Ends: Monday 25th July
- Half Term: Monday 30th May
I Need To Cancel A Lesson
If you give us 48 hours notice, your lesson will be banked and you will be invited to catch the lesson up at your convenience. Unfortunately if notice is within 48 hours of your lesson, we will be unable to include the lesson in our catch up sessions, and you will be charged as normal for the lesson. Please click below to cancel your lesson.
Can I Do My Lesson Online?
We feel that the very best experience is face to face lessons but realise that, due to isolation etc., students may not be able to attend. Lessons can be delivered online – please click on the link below to take your next lesson online.
When Can I Speak To My Child's Teacher?
We are currently limiting the number of parents in our reception area at any given time. It can be arranged for you to either speak to your teacher five minutes before the end of any given lesson, or you can receive written feedback via email. Please click on the link below to submit your request.
I Want To Change My Lesson Time / Day
Please complete the enquiry form below and we will be in touch if we can accommodate a change. We do not keep waiting lists for time changes and we recommend that students and parents periodically check at reception or complete this form for availability.
How Do Payments Work?
Your lessons are charged at £57:50 per calendar month. Lessons are delivered over an 11 month period with payments being spread over the full 12 months of the year. Lessons are charged at £15 per one to one lesson and there is an £8:75 per month management / membership fee. This fee ensures that all our teachers are recruited using Safer Recruitment policy, are DBS checked, receive safeguarding training, and that we can maintain professional teaching spaces, with safeguarding at the heart of everything we do. All of these fees are inclusive within the monthly fee.
Payments are spread over a 12 month period due to your lesson day falling at different times in any given calendar month. For example – if you have 4 lessons in any given month, the value of the lessons is £68:50 but you will still only pay £57:50. The shortfall to ourselves is balanced out in months where there may be less than four lessons (April for example) and the August payment.
Please note that the client (you) is usually in credit (more lessons have been delivered than have been paid for) for approximately 8 months of the year.