Pulse Is Open For Business (online) – We Won’t Be Defeated!
**Your Lessons Will Resume From W/B 30th March**
**Your Lesson Will Be On Your Usual Day & Time**
**Your Lesson Will Delivered Online via Zoom**
Dear Students & Parents…
We hope that you are all well and safe during these extraordinary times. We wanted to let you know that we’ve been working around the clock to ensure that your lessons will continue, online, from next Monday. We’ve invested heavily in equipment & training for our teachers to enable us to deliver your lessons. We’ve turned our business model on its head in 5 days!
Your Weekly Lesson – Delivered – 1 to 1 – Online!
Take a look at the video below (it features your teachers) in which we explain how the process will work. What an opportunity for lots of practice & improved musicians!
Thank You!
We would like to thank the many parents and students that have been incredibly supportive, with special gratitude to all of our parents who work in the NHS or are key workers. Thank you for all you are doing. We also thank our team who have all gone to extraordinary lengths to make this thing work. We’ll see you all online next week – please watch the video and stay safe!
Best wishes – Andy & Sarah.
There’s An FAQ Section & Tech Support Form Further Down This Page
What's Zoom & How Do I Get It?
It’s an App that you can download from the App store for your device. We recommend that you use a computer or iPad for your music lessons. The App is called “Zoom”.
Here’s the link to Zoom. If you have any problems, come back to this help section or fill in our support form.
http://www.zoom.com
We’ve created a step by step guide here – remember if you struggle with this we’ve got tech support – just fill in the form at the bottom of this page.
Click Below:
Zoom Step Guide
Is There Technical Support Available If I Need It?
Yes! If you’re having problems we can give you a call to get things up and running, this coming Saturday & Sunday. Just fill in the form at the bottom of this page and we’ll give you a call back.
There’s a step by step guide below – try this first then shout if you need any help!
Click Below:
Zoom Step Guide
When Will My Lesson Take Place?
The day and time of your lesson is exactly the same as when you’ve been coming to Pulse. It’s just that we’ll be here and you’ll be there!
What Do I Need To Do At My Lesson Time?
Just be ready and waiting with your instrument and computer or tablet. The email address that we have for you – we will send you an invitation to your lesson to that email address. If you don’t receive it – maybe you used another email address with us so please check that one. Once you see the email – just click on the link and we’ll be online together in no time.
What If I Can't Do My Lesson At That Time?
Our normal procedures for cancellations apply – just send us a message via the app or drop us an email.
What Will Happen To Any Lessons That I've Missed Recently?
We said last week that we’d deliver classes to replace missed lessons. We have reviewed this and decided that we will teach your normal lesson during the week beginning 6th April. This would have been the first week of the Easter break but we’re catching up your missed lesson during that week instead.
What About Safeguarding?
As you know, all of our teachers are fully enhanced DBS checked. We have issued clear guidance to them regarding online lessons and ask that parents are present where possible for lessons.
Will Lessons Take Place During The Easter Holidays?
We said last week that we’d deliver classes to replace missed lessons. We have reviewed this and decided that we will teach your normal lesson during the week beginning 6th April. This would have been the first week of the Easter break but we’re catching up your missed lesson during that week instead.
Can I Get An Extra Lesson?
If you would like to purchase extra lessons, please drop us an email to info@pulsemusicliverpool.com and we’ll get you sorted. Extra lessons can’t be arranged with individual teachers.
Teacher Reference Request
Contact Us
Email: info@pulsemusicliverpool.com
Tel: 0151 724 2120
Address: 63 Booker Avenue, Mossley Hill, Liverpool, L18 4QZ